Terms and Conditions

1. Definitions

The following capitalized terms shall have the following meanings:

2. General Provisions

2.1 The Terms and Conditions specify the rules for providing Services via the Website by the Service Provider.

3. Type and Scope of Provided Services

3.1 The Service Provider provides the following Services to Users via the Website:

3.1.1 an interactive form service enabling the Booking of a Psychotherapeutic Session;
3.1.2 an interactive form service for Requesting Contact by leaving contact details;
3.1.3 a service allowing the User to familiarize themselves with the content shared within the Website, in particular articles posted on the blog, psychotherapists’ biographies, etc.

3.2 The User should read the Terms and Conditions before using the Services. By using the Website, the User declares that they have read the Terms and Conditions, accept its provisions, and undertake to comply with them.

3.3 Users have the possibility to use the websites and services of third parties via the Website through appropriate links to third-party websites. In such cases, the regulations or other documents specified by the third parties providing the given service or making the given website available shall apply. In such a case, the Service Provider is not a party to the agreements for the provision of electronic services concluded between the User and the third party. Responsibility for services provided to Users by third parties is governed by the relevant agreements concluded by the User with third parties.

3.4 Use of the Website, including Booking and Contact Request, is free of charge. Psychotherapeutic Sessions are provided for a fee.

4. Booking and Contact Request

4.1 To make a Booking, the User performs the following actions:

4.1.1 fills in the interactive form available in the “Book a consultation” tab by providing the following data: name and surname, e-mail address, telephone number, type of therapy, and in the case of choosing therapy for children and adolescents, also the child’s name, surname, and age;
4.1.2 selects a psychotherapist, the date of the therapeutic Session, and the format (on-site or remote via video call);
4.1.3 confirms that they have read the content of the Terms and Conditions and the Privacy Policy and accepts the provisions contained therein.

4.2 To Request Contact, the User performs the following actions:

4.2.1 fills in the interactive form available in the “Request contact” window by providing the following personal data: name, surname, e-mail address, contact telephone number;
4.2.2 confirms that they have read the content of the Terms and Conditions and the Privacy Policy and accepts the provisions contained therein.

4.3 Before making a Booking or Requesting Contact, the User shall read the Terms and Conditions.

4.4 When filling in the form on the Website, the User is obliged to provide true, accurate, and up-to-date data that is not misleading and does not violate the rights of third parties. The User is solely responsible for the content of the data provided and for any violation of the rights of third parties. The User bears sole responsibility for the consequences of providing incorrect, incomplete, untrue, misleading, or otherwise incorrect data.

4.5 The form is used exclusively for scheduling contact or a visit. Please do not provide information regarding your state of health in the form.

4.6 A parent, statutory representative, or legal guardian making a Booking for a Psychotherapeutic Session on behalf of a person for whom they are a statutory representative, legal guardian, or person authorized to act on their behalf declares that they have the full right to consent to the use of the Psychotherapeutic Session by that person.

5. Duration of the Agreement

5.1 The Agreement is concluded for an indefinite period.

5.2 The User may terminate the Agreement at any time by ceasing to use the Website.

6. Terms of Use of the Website

6.1 Correct use of the Services by the User is possible provided that the User’s equipment and ICT system meet the following minimum technical requirements:

6.1.1 having active and properly functioning access to the Internet;
6.1.2 acceptance of cookies by the web browser and enabling Javascript;
6.1.3 an up-to-date version of a web browser [Chrome, Safari, Firefox, Edge];
6.1.4 an operating system enabling the use of the aforementioned browsers.

6.2 The Service Provider is not responsible for technical problems or technical limitations occurring in the computer hardware, IT system, and telecommunications infrastructure used by the User, which prevent the User from using the Website and the Services provided through it. Furthermore, the Service Provider is not responsible for ensuring the technical compatibility of the hardware and IT system used by the User or the lack of availability of the Website caused by force majeure, hardware failure, system failure, or other circumstances independent of the Service Provider.

6.3 In the event of the need to make changes and improvements to the Website, perform maintenance work, or in the event of hardware failure, the Service Provider reserves the right to a temporary break in the functioning of the Website.

6.4 The User is obliged to comply with the provisions of these Terms and Conditions, as well as to:

6.4.1 use the Website in accordance with its intended purpose;
6.4.2 refrain from any activity that could disrupt its proper functioning, in particular from performing any actions that could hinder the operation of the Website or violate the security measures applied;
6.4.3 use the Website in a manner consistent with social and moral norms and the provisions of generally applicable law.

6.5 The Website contains content, including texts, graphics, trademarks, logos, software, and others, which are the property of the Service Provider or its licensors and are protected by the Act on Copyright and Related Rights, Industrial Property Law, or other provisions on the protection of intellectual property rights. None of this content, in particular the software, text, graphics, trademarks, logos, and icons presented on the Website, may be reproduced or distributed in any form or by any means without the prior permission of the Service Provider. The User undertakes to use the content of the Website only for the purposes of permitted personal use.

7. Complaints

7.1 Complaints regarding the Services may be submitted via electronic mail to the e-mail address: kontakt@medmentis.pl.

7.2 The Service Provider will consider the complaint and notify the User of its resolution via electronic mail within 14 (fourteen) days of receiving the complaint.

7.3 If the Service Provider does not respond to the complaint within the period referred to in point 7.2, the complaint shall be deemed accepted.

8. Liability

8.1 The Service Provider is liable for the provided Services only within the scope resulting from the Terms and Conditions.

8.2 The Service Provider is liable for the compliance of the Services with the Agreement.

8.3 The User may use out-of-court methods of handling complaints and pursuing claims. Rules for access to these procedures are available at the offices and on the websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection, and the Office of Competition and Consumer Protection.

8.4 The User has the right to have complaints considered and claims pursued:

8.4.1 through the mediation activities of the voivodeship inspectors of the Trade Inspection;
8.4.2 before permanent consumer arbitration courts at the voivodeship inspectors of the trade inspection.

8.5 Mediation activities specified in point 8.4.1, in accordance with Art. 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2025, item 229, as amended), are available after the Consumer submits an application to the relevant voivodeship inspector of the Trade Inspection for the out-of-court settlement of a dispute between the User and the Service Provider. Information on the rules and procedure of the mediation process conducted by the voivodeship inspector of the Trade Inspection is available at the offices and on the websites of individual Voivodeship Inspectorates of the Trade Inspection.

8.6 Permanent consumer arbitration courts referred to in Art. 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws 2025, item 229, as amended), specified in point 8.4.2, are available by the User submitting an application for the consideration of a dispute arising from the concluded agreement by the competent permanent consumer arbitration court. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the relevant legal act.

8.7 The User also has the right to turn to a county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation) to obtain free assistance in resolving a dispute between the User and the Service Provider, including for the aforementioned entities to approach the Service Provider in matters of protecting consumer rights and interests. Advice is provided by the Consumer Federation at a free consumer helpline number.

8.8 In the event that a dispute has not been resolved following a complaint submitted by the User, the Service Provider is obliged to provide the User, on paper or another durable medium, with a statement of the intention to apply for the initiation of proceedings for the out-of-court resolution of consumer disputes with the User, or consent to participate in such proceedings, or refusal to participate in such proceedings. The Service Provider shall provide, together with the statement, information on the authorized entity competent for the out-of-court resolution of disputes with the User, unless the Service Provider has refused to participate in such proceedings. If the Service Provider has not made any statement, it is deemed that they consent to participate in the proceedings for the out-of-court resolution of consumer disputes.

9. Amendment of the Terms and Conditions

9.1 The Service Provider is entitled to amend the Terms and Conditions at any time, provided that the acquired rights of the User are preserved. Information about the change in the Terms and Conditions is provided by including the new version of the Terms and Conditions within the Website’s resources. In the absence of cessation of use of the Website by the User, it is considered that the change in the Terms and Conditions has been accepted.

10. Final Provisions

10.1 In case of questions regarding the Website or the Agreement, please contact us via electronic mail at the e-mail address: kontakt@medmentis.pl or by telephone at +48 667 964 625.

10.2 The Terms and Conditions are subject to the law applicable in the territory of the Republic of Poland. In the case of Users residing outside the territory of the Republic of Poland, the choice of Polish law does not deprive them of the protection granted by the mandatory provisions of the law of the country of their habitual residence.

10.3 The provisions of these Terms and Conditions do not limit consumer rights resulting from the mandatory provisions of the law applicable to their place of residence. The current content of the Terms and Conditions in Polish is published at www.medmentis.pl in the “Regulamin” (Terms and Conditions) tab in a manner that allows for its storage (recording) and multiple reproduction in the ordinary course of business.

10.4 The current content of the Terms and Conditions in Polish is published at www.medmentis.pl in the “Terms and conditions” tab in a manner that allows for its storage (recording) and multiple reproduction in the ordinary course of business.

10.5 If individual provisions of these Terms and Conditions are deemed invalid or ineffective in a manner provided for by law, this shall not affect the validity or effectiveness of the remaining provisions of the Terms and Conditions. In place of the invalid provision, a rule will be applied that is closest to the objectives of the invalid provision and these entire Terms and Conditions.

10.6 The Terms and Conditions enter into force on March 26, 2026.